BILLING TERMS & CONDITIONS 

In the world of online shopping, clarity in financial transactions stands as the pillar of trust between a company and its customers. The Viking T-Shirts, is committed to providing transparency and ease in every aspect of your purchasing experience. As we set sail to deliver our products worldwide, we invite you to familiarize yourself with our Billing Terms and Conditions, designed to ensure a seamless and secure shopping journey from cart to wardrobe.

Price and Currency

Pricing Integrity:

At The Viking T-Shirts, every price tag mirrors the creativity, quality, and cultural value woven into our products. We ensure consistent pricing across our online platforms, although variations may arise due to promotional offers or exclusive deals.

Currency Transactions:

While our roots are firmly planted in Vietnam, The Viking T-shirts embrace the global marketplace. All prices are listed in Vietnamese Dong (VND), but worry not, international seafarers. Our checkout system will convert these amounts to your local currency based on the day’s exchange rates, making transactions as smooth as the rolling seas.

Payment Options

Diverse Payment Seas:

Choose your vessel from our armada of payment options:

• Credit and Debit Cards: Visa, MasterCard, American Express, and other major cards are welcomed aboard.
• E-Wallets: PayPal, Apple Pay, Google Pay offer secure and rapid transaction winds.
• Bank Transfers: Ideal for those who navigate the traditional trade routes.
• Cash on Delivery: Available exclusively within the shores of Vietnam, providing a tactile end to your purchasing voyage.
• Each payment method adheres to the highest security protocols, ensuring that your financial information remains as guarded as the treasures of Valhalla.

The Document of Trade:

Upon confirming your order, an invoice will be dispatched via electronic mail, serving as both your purchase summary and proof of payment. This document will detail your ordered items, the total cost including shipping and handling, and any applied taxes or discounts.

Order Confirmation

The Seal of Transaction Initiation:

An order confirmation is the first sign of your journey’s beginning. Once your payment clears the foggy banks of transaction processes, an email, akin to a sealed scroll, will find its way to you, confirming that The Viking T-Shirts has received your order and is preparing it for travel.

Changes, Cancellations, and Refunds

The Flexibility of Trade:

The Viking T-shirts understand that the tides of decision can shift, and offer the ability to alter or cancel your order within a specific timeframe. Should you wish to retract your sails, contact our customer support posthaste to discuss the possibility of changes or cancellation.

The Honor of Refunds:

Should your T-shirt arrive not as expected or the size be more Goliath than David, our refund policy is a testament to our commitment to satisfaction. Return the item in its original condition, and The Viking T-shirts shall return your gold. Refunds are processed in the original form of payment, keeping the circle of trust whole and unbroken.

Late Payment and Non-Payment

The Consequences of Still Waters:

While our payment processes are typically swift, delays or defaults in payment cast shadows on the transaction. Late payments may incur additional fees, and persistent non-payment could result in the cancellation of your order. We implore our customers to communicate any payment challenges so we may find a solution together.

Frequently Asked Questions (FAQs) 

Q1: Can I view prices in my local currency on your website?

A1: Yes, The Viking T-shirts website has a currency converter feature. Although all transactions are processed in Vietnamese Dong (VND), you can view an estimate in your local currency based on current exchange rates.

Q2: What security measures are in place for online payments?

A2: The Viking T-Shirts employ robust SSL encryption and adheres to PCI DSS standards to ensure that your personal and payment information is rigorously protected against any unauthorized access.

Q3: Will I receive a physical or digital invoice for my purchase?

A3: You will receive a digital invoice via email once your payment is processed. Should you require a physical copy, please contact our customer service to make a request.

Q4: How quickly after placing my order will I receive order confirmation?

A4: Order confirmations are typically sent immediately after the purchase is finalized. If you don’t receive this within a few hours, please check your spam folder or contact us for confirmation.

Q5: If I need to cancel or change my order, how long do I have to do so?

A5: We offer a limited window for cancellations or changes to your order. Please reach out to our customer service within 24 hours of order placement.

Q6: What is your refund policy for returned items?

A6: We accept returns within 30 days of the delivery date, provided that the items are in their original condition. Refunds are processed upon receipt and inspection of the returned goods.

Q7: How are taxes calculated on my purchase?

A7: Taxes are calculated based on the billing information and the tax laws applicable to your location. International customers are responsible for any customs duties and taxes imposed by their respective countries.

Q8: What happens if my payment doesn’t go through?

A8: If your payment is unsuccessful, you’ll receive a notification to try another payment method. For further assistance, please contact our customer service team.

Q9: Are there any hidden fees I should be aware of?

A9: There are no hidden fees from The Viking T-Shirts. However, international customers should be aware of potential customs and import duties that may apply in their country.

Q10: How can I trust the currency conversion rates applied to my purchase?

A10: The currency conversion rates are determined by real-time financial data. These are standard rates used globally and are updated regularly to reflect the current market.

Q11: Can I set up a recurring payment for regular orders?

A11: We do not currently offer a recurring payment system, but we are exploring options to implement this feature for our loyal customers in the future.

Q12: What should I do if I notice an unauthorized charge from The Viking T-Shirts on my credit card?

A12: Contact our customer service immediately. We take such matters seriously and will investigate promptly. Additionally, we advise contacting your credit card company to report the suspicious activity.

Q13: Is my billing information saved on your website?

A13: For security reasons, we do not save any billing information on The Viking T-shirts website. You will need to enter your payment details each time you make a purchase.

Q14: How will I know if the billing terms and conditions change?

A14: Any changes to our billing terms will be updated on our website and, if significant, will be communicated to our customers via email or website notifications.

Q15: Who can I contact if I have a billing question or concern not addressed here?

A15: Our customer service team is available to address any billing questions or concerns you may have. Contact us via email, phone, or our website’s contact form for personalized assistance.

 

As The Viking T-Shirts voyages across the globe, bringing the spoils of Vietnamese creativity to distant lands, we remain steadfast in providing a trading experience that is both honorable and efficient. Our Billing Terms and Conditions are crafted not as shackles but as guidelines to ensure fair and transparent transactions.

Should you have any inquiries or require further clarification, our crew of customer service warriors stands ready to assist. The Viking T-shirts are dedicated to not only delivering the finest T-shirts but also ensuring that your every interaction with us is as trustworthy as the legendary Viking code.